1.1 In these terms and conditions “we”, “our” and “us” means Quality Electrical Services (SA) Pty Ltd trading as QES.

1.2 Customer means the Customer (or any person acting on behalf of and with the authority of the Customer) as described on any quotation, work authorisation, or other form provided by us to the Customer.

1.3 Australian Consumer Law means the Competition and Consumer Act 2010 (Cth).

1.4 Contract Price; means the amount as appears in the quotation, this agreement or price of the schedule plus any additional costs payable to us.

1.6 Contract means this signed agreement and all the terms are binding on the parties.

1.7 Goods means any goods supplied by us to the Customer (or ordered by the Customer but not yet supplied) including, and in no way limited to, electrical or communication products.

1.8 Latent Conditions means any unforeseen site condition not obvious to us upon a reasonable inspection of the site at the time of the quotation, work authorisation, tender or other form.

1.9 Travel Time means the distance from our premises to the customer and return.

1.10 Works means the works described in this agreement or our quotation, work authorisation, tender or other form.


2.1 The rates are as per our charges at the time the services are engaged, unless otherwise agreed.

2.2 The rates do not include any allowance for latent conditions and we will be entitled to vary our price for the works for any such latent conditions.

2.3 We are entitled to be reimbursed for any and all costs and charges levied by any statutory or other authority with respect to the Works we perform for the customer.


3.1 The following forms of payment are accepted: Visa, MasterCard, American Express, EFTPOS, cash, cheque or direct deposit.

3.2 All payments to be by Australian Dollars unless stated otherwise.

3.3 A surcharge of 3% may apply to credit card payments.

3.4 Cheque payments will be subject to clearance from the Contractor’s bank and the customer will pay all dishonour fees.

3.5 The Customer is not entitled to any retention or otherwise retain any amount due to us. All payments are to be made without deduction or equitable or other set off whatsoever.

3.6 The terms of trade are a maximum of 30 days from date of invoice unless otherwise agreed by us in writing.

3.7 The customer may be liable to pay interest on any late payment at the rate of 3% per annum. If the account being in default and being referred to an external party for collection the customer shall be liable for all resulting costs arising from the recovery, including commission which would be payable if the account is paid in full and legal costs including demand costs. The Customer being in default of his obligation to pay and the overdue account is then referred to a debt collection agency, and/or law firm for collection the Customer shall be liable for the recovery costs incurred and if the agency charges commission on a contingency basis the Customer shall be liable to pay as a liquidated debt, the commission payable by the Supplier to the agency, fixed at the rate charged by the agency from time to time as if the agency has achieved one hundred per cent recovery.

3.8 We reserve the right to suspend the Works if payment is overdue until such time as payment is made.


4.1 The Customer assumes the risk for Goods at the time of delivery, whether the Goods are delivered to the Customer’s premises or other site nominated by the Customer and whether the Customer (or the Customer’s representative) is at the delivery site to acknowledge receipt of delivery. The Customer agrees to pay standard delivery charges as billed.

4.2 Ownership of the Goods will only pass to the Customer when all monies owed to us by the Customer are paid in full.

4.3 Until we have received payment in full for all monies owed by the Customer, we reserve the following rights:

4.3.1 legal and equitable ownership of the Goods

4.3.2 the right to enter the delivery site and retake possession of the Goods;

4.3.3 the right to keep or resell any Goods repossessed under sub-clause 4.3.2 and

4.3.4 any other rights it may have at law or under the PPSA;

4.4 Until we receive payment for all monies owed to us, the Customer acknowledges that we have a Purchase Money Security Interest (PMSI) which attaches over the Goods and their proceeds and a Security Interest in relation to other amounts owed by the Customer to us.

4.5 The Customer acknowledges that the Contract constitutes a Security Agreement for the purposes of the PPSA.

4.6 The Customer undertakes to do anything (such as obtaining consents, producing documents or getting documents completed or signed) which we consider reasonably necessary for the purposes of ensuring that a PMSI and/or Security Interest is enforceable, perfected and effective.

4.7 To the extent permitted by law, the Customer waives its rights to:

4.7.1 receive notices or statements under sections 95, 121(4), 125, 130, 132(3)(d) and 135 of the PPSA;

4.7.2 redeem the Goods under section 142 of the PPSA;

4.7.3. reinstate the Security Agreement under section 143 of the PPSA;

4.7.4 receive a Verification Statement.

4.8 Nothing in this clause prevents us from taking collection or legal action to recover any monies owed to it from time to time.


5.1 The Customer shall be entitled to direct that we undertake a variation and such direction shall be in writing and if we are delayed, then the Customer will grant us an extension of time and reimburse us our reasonable delay costs and the Contract Price shall be adjusted accordingly.

5.2 We shall be entitled to be reimbursed any additional costs as a consequence of any increase in material costs that exceed 5% of the original cost of such materials at the time of the award of the Contract.


6.1 We shall be entitled to an extension of time and our reasonable cost recovery for delay if, we through no fault of our own are delayed by others.


7.1 Customers without a credit account with us must pay for Goods in full before the Goods will be supplied.

7.2 We can vary or withdraw any credit facility at our discretion, without liability to the Customer or any other party.


8.1 Only these terms (not other terms and conditions which may be attached to or incorporated in a purchase order) form part of the agreement between us and the Customer. Our acceptance of a purchase order will not be acceptance of any such terms or conditions.


9.1 A tax invoice for work will be issued monthly unless the work is completed in less than a month.


10.1. Cancellations for custom made Goods will not be accepted once we have commenced ordering and/or manufacturing the Goods (including any components required to manufacture the goods.)

10.2. Custom made products, including cables, are not returnable for credit unless proved to be faulty.

10.3. The Customer may return Goods purchased from us for credit or refund subject to the following:

10.3.1. The Goods are returned to us with the original invoice within thirty (30) days of the invoice date.

10.3.2. The Goods are new and unused.

10.3.3. The Goods are in the original packaging, which has not been damaged or altered.

10.4. Goods satisfying 10.3.1. to 10.3.3. will be subject to a 20% restocking fee at our discretion, except when faulty or incorrectly supplied by us.

10.5. Credit for returned Goods will be in the form of company credit or refund at our discretion.

10.6. Goods supplied by us that are deemed to be faulty by us within thirty (30) days of invoice date may be returned to us for exchange, credit or refund.

10.7. Except when incorrectly supplied or faulty, the Customer will be responsible for payment of any return freight charges.


11.1 We shall be entitled to an extension of time and our reasonable delay costs, if any, and reimbursed all costs arising out of any latent conditions.


12.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12.2 You agree that our liability to you for any breach of any implied terms may, subject to the Australian Consumer Law be limited to the replacement, or repair or payment of the cost of replacement or repair of the relevant goods.

12.3 You acknowledge that (at our option):
a. Goods repaired may be replaced by refurbished goods of the same type rather than being repaired.
b. Refurbished parts may be used to repair goods.

12.4 All goods and services supplied by us shall have the benefit of any warranty given by the goods respective manufacturer. Subject to your rights under the Australian Consumer Law and to the fullest extent permitted by law, you agree that we will not be liable to you for loss of profit or other economic loss, direct or indirect or consequential, special, general or other damages or other expenses or costs arising out of a breach or contract or any common law duty (including negligence) by us, our agents or employees.

12.5 All Goods and services supplied by us shall have the benefit of any warranty given by the Goods’ respective manufacturer. However, subject to the Australian Consumer Law, we will not be liable for any damage, direct or consequential, arising out of any faults or defects including, but not limited to, those caused by:

12.1.1. External causes including natural disaster, fire, water, lightning, power surge or spike, accident, neglect, misuse, vandalism.

12.1.2. The use of the goods for other than its intended purpose.

12.1.3. The use with or connection of the goods to item/s not approved by us.

12.1.4. The performance of maintenance or attempted repair by person/s other than us or as authorised by us.
12.1.5. Any configuration or reconfiguration by the Customer.

12.2. Goods manufactured by us (including custom products and/or cables,) carry a twelve (12) month warranty against faults or defects excluding, but not limited to, the causes outlined in 12.1.1. to 12.1.5.

12.3. No liability is assumed for any consequential damages caused from the use of Goods by the Customer.

12.4. The Customer is responsible for any return freight charges for Goods that are returned under warranty.


13.1 We shall not be liable for any damage to materials or the works caused by the Customer or third parties and shall not be required to indemnify any party for any damage caused by others.

13.2 Subject to the Australian Consumer Law, we will not accept the return of, or give credit for, any Goods supplied in accordance with the Contract.

13.3 We will not be liable for any delays caused by others.

13.4 Subject to the Australian Consumer Law, we will not be liable for any consequential or indirect losses.


14.1 All Professional Indemnity and all risks/control works insurances are expressly excluded unless otherwise noted in the Schedule.


15.1 The Customer shall be responsible for the site.

15.2 The Customer shall ensure that all legislation and standards applicable to workplace safety are adhered to on the site.

15.3 We shall comply with all legislation and standards in the maintaining of safe work practices.


16.1 The Contract is based on any excavation required in performance of the works being in soil or clay and free of rock. The Customer acknowledges that should it be necessary for us to excavate in other material, including but not limited to rock and shale, then such shall be a latent condition and the Customer will pay to us a reasonable extra price.

16.2 We shall ring “Dial Before You Dig” prior to any excavation.

16.3 We shall be entitled to rely on the “Dial Before You Dig” report being conclusive and binding on the parties.

16.4 If the Customer requires us to excavate by hand:

16.4.1 we shall be entitled to an extension of time;

16.4.1 our reasonable costs for any resulting delay;

16.4.3 payment for such excavation at our hourly rates.

16.5 If the Customer fails to give us relevant site information and we, through no fault of our own, causes damage to any services, then the Customer shall indemnify and forever hold harmless us from any and all claims for damages made against us.


17.1 We shall be entitled to an extension of time and our reasonable delay costs and any other additional costs incurred by us as a consequence of the presence of asbestos or other toxic substances whatsoever.


18.1 We shall comply with all applicable industrial instruments and allowances.

18.2 We shall be entitled to an extension of time and be reimbursed all costs incurred as a consequence of any change to any industrial relation matter after the award of Contract.


19.1 The parties shall, except for legal and other advisors, keep strictly confidential between them all information shared under the Contract.


20.1 The laws of South Australia govern these terms and conditions and any legal action relating to them shall be brought in the South Australian Courts.